Associate Global Forwarding Agent - Onsite

Pay Rate: $25.33/hr.

Job Start Date - 7/17/26

Job End Date - 1/17/27

Job Description -

POSITION SUMMARY

The Global Forwarding Agent (GFA) is responsible for managing and operating the shipment lifecycle for their assigned accounts. They are responsible to ensure customer requirements are met and answered

accurately and timely. They are accountable for executing and overseeing tasks for each shipment in addition to daily communication, reporting, and email management. The GFA assumes ownership of their

accounts' success.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

Maintain Operational Excellence:

* Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo

* Understand and input applicable financial components of shipments to generate correct billing for customers

* Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally

* Execute/Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing,

etc.

* Create, maintain, and update shipments in Navisphere, ensuring accurate data

* Full understanding of pricing. Provides quotes based on needs of customer and network

* Provides track and trace service to customers and generates shipment documents

* Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.

Facilitate Relationships:

* Builds great relationships with customers, responding timely and following up on issue resolution

* Communicate clearly, timely, and effectively with Customers/Agents, our client's offices, and Outside Vendors

Schedule: Mon-Fri 8am-5pm

Contract or contract to hire? Contract

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

Maintain Operational Excellence: Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo?

Apply basic industry knowledge to respond to customer requests?

Learn and Execute/Coordinate tasks on the shipments to meet all customer SOP requirements.

Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.

Learn and understand pricing. Complete low to medium complexity customer quotes

Facilitate Relationships:

Communicate clearly, timely, and effectively with Customers, our client's offices, Agents, and Outside Vendors?

Promote a positive working relationship for all team members?

Understand and learn to leverage our client's network of departments, support teams and leadership.

Other Activities:

Ensure customer SOPs are maintained and adhered to?

Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

High school diploma or GED Basic proficiency in Microsoft Office Suite of programs

Preferred: Associate's or bachelor's degree from an accredited college or university

Strong communication, prioritization, and multi-tasking skills

Proven critical-thinking and problem-solving skills to adapt to ever-changing tasks and customer needs

High level of attention to detail

Values a diverse and inclusive work environment

Disclaimer: This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Equal Opportunity and Affirmative Action Employer

Our client is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.